1On receipt of new loss notification we within 24 hours acknowledge receipt of this notification to Insured (either directly or via appropriate broker). Claims can be notified via the web. All senior employees of RiskPoint have “push forward” functionality on their mobile phones. All senior employees in RiskPoint Group will automatically receive an email generated from the web and hence we can instantly monitor claims being advised through via the mail. RiskPoint have normal working hours between 8.30 to 17.00. Outside working hours, Insured’s can either contact us via the web or via the mobile phones
2We capture all data required to properly record a claim – this also means setting up a provisional or full reserve based on the information available.
3We commence the actual claims handling, which means getting in contact with insureds to discuss facts, asks for additional information or verify information given. We also – when relevant – appoint external vendors; for instance loss adjusters and defense lawyers (in 3. party claims).
4After having fully adjusted the claim we make decisions regarding coverage, liability (in 3 party claims) and payment of indemnity/settlement. Our decision is of course based on the relevant facts of the notified matter and the assessment of these facts against the policy and relevant law and court rulings.